Working Agreements: A Guide to Building Strong, Collaborative Teams

In today's fast-paced, highly collaborative work environments, it's essential for teams to establish clear guidelines and expectations to ensure smooth operation and successful outcomes. This is where working agreements come into play. Working agreements are a set of mutually agreed-upon principles, norms, and behaviors that guide how a team works together. In this blog post, we'll explore why working agreements are crucial for team success, how to create and establish them, and tips for facilitating discussions and adapting them to fit your team's unique needs.

Why Working Agreements are Essential for Successful Teams

Working agreements serve as a foundation for effective teamwork by:

  1. Setting clear expectations: Working agreements help team members understand what is expected of them in terms of communication, collaboration, and deliverables.

  2. Fostering psychological safety: By establishing a shared understanding of acceptable behavior, working agreements create a safe space for team members to express ideas, concerns, and feedback without fear of judgment or retribution.

  3. Improving efficiency: Clear guidelines reduce confusion and misunderstandings, enabling teams to work more efficiently and effectively.

  4. Enhancing accountability: Working agreements hold team members accountable for their actions and contributions, promoting a sense of shared responsibility.

Creating and Establishing Working Agreements

To create effective working agreements, follow these steps:

  1. Involve the entire team: Engage all team members in the process of creating working agreements to ensure buy-in and shared ownership.

  2. Brainstorm: Encourage team members to share their ideas, concerns, and expectations openly. Use a collaborative tool like a whiteboard or virtual board to capture everyone's input.

  3. Prioritize and refine: Group similar ideas together and prioritize the most important and relevant points. Refine the language to ensure clarity and conciseness.

  4. Reach consensus: Discuss and negotiate until the team reaches a consensus on the final set of working agreements. Ensure everyone understands and agrees to abide by them.

  5. Document and share: Record the working agreements in a shared document or wiki, making them easily accessible to all team members. Consider using a team working agreement template to streamline the process.

Tips for Facilitating Discussions and Enforcing Working Agreements

  1. Appoint a facilitator: Designate a neutral facilitator to guide the discussion, ensure equal participation, and keep the conversation on track.

  2. Encourage open communication: Create a safe, non-judgmental environment where team members feel comfortable expressing their thoughts and concerns.

  3. Use examples: Share working agreements examples to help team members understand the types of guidelines they can consider.

  4. Regularly review and update: Schedule periodic check-ins to assess the effectiveness of the working agreements and make adjustments as needed.

  5. Address violations constructively: When a team member violates a working agreement, address the issue promptly and constructively, focusing on the behavior rather than the individual.

Adapting Working Agreements to Your Team's Needs

Every team is unique, with its own culture, dynamics, and challenges. When creating working agreements, consider:

  1. Team size: Larger teams may require more structured agreements, while smaller teams can often operate with more informal guidelines.

  2. Remote vs. co-located: Remote teams may need to place greater emphasis on communication and collaboration tools, while co-located teams can benefit from in-person discussions and activities.

  3. Project type: Different projects may call for different working agreements. For example, an agile working agreement template may be more suitable for software development teams, while a marketing team may require a different set of guidelines.

The Importance of Regular Retrospectives

Working agreements are not set in stone. As teams grow and evolve, it's essential to regularly retrospect on the effectiveness of the agreements and make adjustments as needed. Schedule periodic retrospectives to:

  1. Celebrate successes: Acknowledge and celebrate instances where the team adhered to the working agreements and achieved positive outcomes.

  2. Identify areas for improvement: Discuss instances where the agreements were not followed or proved ineffective, and brainstorm ways to address these issues.

  3. Update and refine: Based on the retrospective, update and refine the working agreements to better suit the team's current needs and challenges.


Working agreements are a powerful tool for building strong, collaborative teams. By setting clear expectations, fostering psychological safety, and promoting accountability, working agreements help teams work more efficiently and effectively. Remember to involve the entire team in the creation process, facilitate open discussions, and regularly retrospect and iterate on the agreements to ensure they remain relevant and effective. With a well-crafted set of working agreements in place, your team will be well-equipped to tackle even the most challenging projects and achieve success.

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