Working Agreements: The Key to High-Performing Teams

In today's fast-paced, collaborative work environments, it's crucial for teams to establish clear expectations and guidelines for how they will work together. This is where working agreements come into play. In this blog post, we'll explore what working agreements are, when they should be used, and the benefits they bring to teams. We'll also provide tips and resources for using working agreements effectively, including a handy template to get you started.

What are Working Agreements?

Working agreements are a set of guidelines that define how a team will work together to achieve their goals. They outline the behaviors, communication styles, and expectations that team members agree to adhere to while working on a project or in their day-to-day interactions. Working agreements are created collaboratively by the team and should be reviewed and updated regularly to ensure they remain relevant and effective.

When Should Working Agreements be Used?

Working agreements are particularly useful when:

  1. A new team is forming

  2. A team is embarking on a new project

  3. There are changes in team composition or leadership

  4. The team is experiencing communication or collaboration challenges

By establishing working agreements early on, teams can proactively address potential issues and create a foundation for success.

Benefits of Working Agreements

Developing and sticking to working agreements offers several key benefits:

  1. Clarity and Alignment: Working agreements ensure that everyone on the team is on the same page regarding expectations and responsibilities. This clarity helps prevent misunderstandings and conflicts.

  2. Improved Communication: By agreeing on communication norms, such as response times and preferred channels, teams can communicate more efficiently and effectively.

  3. Increased Accountability: Working agreements hold team members accountable for their actions and contributions, fostering a sense of ownership and responsibility.

  4. Enhanced Trust and Collaboration: When team members follow through on their commitments and adhere to agreed-upon guidelines, trust and collaboration naturally improve.

  5. Greater Efficiency: By streamlining processes and minimizing confusion, working agreements help teams work more efficiently and productively.

Tips for Using Working Agreements Effectively

To get the most out of your working agreements, consider the following tips:

  1. Involve the Whole Team: Ensure that all team members participate in creating and reviewing the working agreements. This promotes buy-in and a sense of shared ownership.

  2. Be Specific: Avoid vague or ambiguous language. Clearly define expectations, roles, and responsibilities.

  3. Review Regularly: Schedule regular check-ins to assess the effectiveness of your working agreements and make adjustments as needed.

  4. Lead by Example: As a team leader or manager, model the behaviors and expectations outlined in the working agreements.

  5. Celebrate Successes: Acknowledge and celebrate when team members successfully adhere to the working agreements, reinforcing their importance.

Using the Working Agreement Template

To help you get started, we've created a working agreement template that you can customize to fit your team's needs. The template includes sections for:

  1. Team name and purpose

  2. Communication norms

  3. Meeting guidelines

  4. Decision-making processes

  5. Conflict resolution strategies

  6. Roles and responsibilities

  7. Review and update schedule

Simply download the template, fill in the relevant information, and collaborate with your team to refine and finalize your working agreements.

Additional Resources

In addition to working agreements, there are other strategies and resources available for building resilient, high-performing teams and fostering employee engagement. Some recommended resources include:

By combining working agreements with these additional resources and strategies, teams can create a strong foundation for success, resilience, and engagement.


Working agreements are a powerful tool for teams looking to improve collaboration, communication, and overall performance. By investing time in creating and adhering to these agreements, teams can unlock their full potential and achieve their goals more efficiently and effectively. Use the tips and resources provided in this blog post to start developing your team's working agreements today, and watch as your team's resilience and engagement soar.

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